Frequently Asked Questions
Everything you need to know about your Glitch Productions Store order.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Please note that pre-order items have specific shipping timelines listed on their individual product pages. Once shipped, domestic orders usually arrive within 5-7 business days, while international shipping may take 2-4 weeks.
What is your return and exchange policy?
We accept returns and exchanges on unworn and unwashed apparel within 30 days of delivery. Items must be in their original packaging with tags attached. Please note that digital products and limited edition 'Final Sale' items are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping rates and estimated delivery times are calculated at checkout based on your location. Please be aware that international customers are responsible for any customs fees or import duties imposed by their local government.
How should I care for my Glitch apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your garments inside out in cold water with similar colors. Tumble dry on low heat or hang dry for the best results. Do not iron directly on the graphic designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's progress in real-time.